CAREER OPPORTUNITIES
1000’s
Cases Successfully Handled
100+
Years of Defense Experience
35+
Years of Prosecutor Experience
WITH HLO’s BENEFITS, YOU & YOUR FAMILY ARE COVERED
Our Core Values
Hills at Law, P.C. is Michigan’s largest criminal defense–only firm. Since 1977, we’ve protected our clients’ rights and freedom with proven results and hundreds of 5-star reviews. We’re looking for people with:
Grit
Heart
Passion
OPEN POSITIONS
CLIENT ADVOCATE
HOURLY RATE: $20 – $25, depending on experience
LOCATION: Kalamazoo and/or Berrien County Office
The Client Advocate serves as a compassionate first point of contact for individuals navigating stressful, complex, and often deeply personal legal situations. This role is centered on creating a safe, respectful, and non-judgmental environment where potential clients feel heard, understood, and supported.
What You’ll Do:
- Serve as the first point of contact for potential clients, creating a welcoming and safe experience.
- Conduct conversations with care and curiosity, allowing clients to share their stories at their own pace.
- Build trust quickly through strong communication, empathy, and active listening
- Ability to recognize emotional cues and adjust communication to respond to stress, fear, or embarrassment with empathy and professionalism.
- Clearly explain the firm’s services, process, and what to expect
- Assist with intake and documentation in a supportive way.
- Maintain accurate and detailed records in the firm’s case management system
- Complete all intake steps, follow-ups, and drip campaign tasks
- Collaborate with attorneys and team members to ensure a seamless client experience
- Participate in team meetings, call reviews, and ongoing training
Backgrounds That Complement This Work:
- CPS, social work, case management
- Crisis intervention / hotline support
- Behavioral or mental health roles
- Victim advocacy / nonprofit work
- Healthcare support roles
What You Bring:
- Empathy without judgment – you can hear hard things and respond like a human
- Confidence and Clarity – you can explain things in a way that’s easy to understand and makes people feel safe
- Adaptability – you can shift gears when the situation demands it
- Attention to Detail – accuracy matters, especially when people’s freedom is on the line
Additional Benefits:
- Ability to earn a bonus based on core values and performance
- Health/Dental/Vision Insurance
- Short term disability
- 401K
- Paid Time off
- Ongoing support and training
ARE YOU THE RIGHT FIT?
Fill out the form below to apply.
ARE YOU THE RIGHT FIT?
Fill out the form below to apply.